Case Study: Trojan Recruitment Group ensures every call is answered with RingCentral RingEX

Trojan Recruitment Group ensures every call is answered with RingCentral and keeps time to answer under a minute

Trojan Recruitment Group, a professional services company, faced a challenge with its inflexible cloud-managed VoIP system that made it difficult to ensure every call was answered, a core company value. Their old system required manual call forwarding and had high management overhead. To support a more mobile workforce, they sought a unified communications as a service (UCaaS) solution and chose RingCentral RingEX.

RingCentral provided a solution that ensured consistent availability, allowing Trojan to forward calls to an after-hours team so no call goes to voicemail. The RingCentral Admin Portal simplified management and configuration. The company also leveraged RingCentral's analytics for troubleshooting and plans to use its AI capabilities for deeper system integrations. The result was a time to answer under a minute across the board.