Case Study: Travelers Haven achieves faster housing placements and cuts missed calls with RingCentral Office and Glip

Travelers Haven Fills Temporary Housing Needs Faster With RingCentral Office and Glip

Travelers Haven is an on‑demand corporate housing broker that finds and prepares temporary residences—often for traveling doctors, nurses, and relocated employees—across a large national catalog. Because deals hinge on speed and flawless internal coordination (clients are far more likely to accept options delivered within 24 hours), the company needed better call handling and real‑time team collaboration as incoming call volume and transaction complexity grew.

Travelers Haven implemented RingCentral Office as its cloud phone system and RingCentral Glip for team messaging and visual collaboration, integrating mobile softphones, configurable call queues, click‑to‑call, image annotations, and guest access for vendors. The switch cut missed calls from over 30% to under 5%, helped sales grow about 11% in seven months, and increased territory managers’ throughput from five–six orders a day to eight, speeding responses and improving close rates.

Travelers Haven

Daniel Jagd

Vice President of Strategic Relations