Case Study: The Marlowe Theatre achieves seamless unified communications with RingCentral

Top UK Theatre Turned to RingCentral When Their Legacy Phone System Neared its Final Act

The Marlowe Theatre, a major UK performing arts charity, was stuck with a legacy telephony setup imposed by its previous ownership. The system relied on onsite servers, lacked needed functionality, and was disconnected from the call centre, making transfers clunky and frustrating for staff and callers. The Marlowe Theatre began looking for a cloud communications alternative, ultimately evaluating RingCentral.

RingCentral implemented a unified cloud communications and contact centre solution for The Marlowe Theatre, integrating phone, email, chat, CRM, and other tools into one system. This replaced the disjointed legacy setup with a more flexible and easier-to-use platform, giving the organisation a single view of the customer and eliminating the need for callers to redial different numbers when transferred.

The Marlowe Theatre

Paul Turner

IT & Finance Director