Case Study: MHA MacIntyre Hudson achieves greater accessibility, productivity, and improved client service with RingCentral

Top UK Accounting Firm Is Using Modern Communications to Deliver Better Client Service Than Ever Before

MHA MacIntyre Hudson is a top UK chartered-accountancy firm (founded 1880, 800+ staff) known for hands-on client service and frequent out‑of‑office visits. Growth and multiple mergers left the firm with disparate on‑premise phone systems and no central directory, making staff unreachable when away from desk phones, driving inefficient transfers, extra travel and heavy IT involvement for simple changes.

By deploying RingCentral’s cloud communications, employees can use business numbers on laptops and smartphones and run integrated audio and video conferences from a single platform. The move made call routing, forwarding and directory access intuitive, cut IT and conferencing costs, reduced partner travel, boosted billable hours and employee satisfaction, and measurably improved client accessibility and overall productivity.

MHA MacIntyre Hudson

Andrew Carter

IT Business Manager