Case Study: Texas Christian University achieves uninterrupted learning for 10,000 students during COVID-19 with RingCentral

Top-Ranked University Keeps the Learning Going Through COVID-19

Texas Christian University (TCU), a top-ranked university with a 150-year history, had to abruptly shift to fully remote operations when the COVID-19 pandemic closed its Fort Worth campus. Nearly 1,000 faculty and staff who relied on campus desk phones and 10,000 students faced the challenge of maintaining instruction, support, and campus communications from home.

By adopting RingCentral, TCU enabled staff to make and receive business calls from smartphones and computers, quickly update call‑routing via an easy admin portal, and keep Help Desk agents working remotely. The outcome was uninterrupted IT support, sustained staff collaboration, and continued instruction for 10,000 students, allowing the university to maintain its core mission despite the campus closure.

Texas Christian University

Bryan Lucas

Chief Executive Officer