Case Study: AmCap Insurance achieves continuous, disaster-ready operations with RingCentral

Through a Hurricane or Pandemic, This Florida Insurance Company Has the Phone System to Keep its Operations Covered

AmCap Insurance, a Saint Petersburg, FL–based commercial property and flood insurer serving hurricane-prone states, faced a critical communications challenge after spinning out from a larger carrier. With 50+ employees and operations that must remain available during storms, the IT team needed a mobile, flexible phone system that would let staff evacuate offices yet continue serving customers when disasters struck.

They implemented RingCentral’s cloud communications platform—providing business calling, video meetings, team messaging, online fax, and Salesforce integration via a desktop and mobile app. The solution let employees keep working seamlessly during COVID-19 shelter-in-place orders (the exact scenario it was designed to address), eliminated a separate fax subscription, enabled call recording into Salesforce, and ensured uninterrupted client service during emergencies.

AmCap Insurance

Stacia Falls

Business Transformation Analyst