Case Study: MMGY Global achieves reliable, unified cloud communications with RingCentral

This Travel-Industry Advertising Agency Found a Phone Solution That’s Taking the Company to New Places

MMGY Global is a Kansas City–based marketing and advertising agency specializing in the travel industry (founded 1981, ~400 employees) that was rapidly growing through organic expansion and acquisitions. That growth left the company with multiple, aging phone systems that didn’t integrate, producing poor audio quality, dropped calls and outages—even during important client conferences—jeopardizing internal and external communication.

MMGY replaced its legacy systems with RingCentral’s cloud communications platform to outsource infrastructure, reduce costs, and gain a true technology partner. After rollout, call quality and reliability improved dramatically, employees can use a business number from the RingCentral mobile app, and the company now experiences fewer outages and far better remote collaboration—freeing IT from constant firefighting.

MMGY Global

Calep Howard

Chief Information Officer