Case Study: IPS Packaging & Automation improves customer communications and operations with RingCentral

This top provider of packaging supplies uses RingCentral unified communications to respond more promptly to customers and improve operations through video calls and online faxing

IPS Packaging & Automation, a top supplier of packaging solutions, was constrained by a legacy phone system and aging phone servers that made it hard to manage communications across locations. The company needed a more flexible way to stay connected with customers and employees, and turned to RingCentral for a cloud communications solution.

RingCentral implemented its cloud-based unified communications platform, including the RingCentral app, built-in digital fax, and RingCentral Video. As a result, IPS Packaging & Automation eliminated on-prem hardware dependencies, enabled employees to make and receive business calls from anywhere, replaced fax machines and dedicated fax lines, and gave all employees the ability to schedule and host video meetings.

IPS Packaging & Automation

Josh Palmer

IT Support Specialist