Case Study: Bancroft achieves modernized communications and reduced telecom costs with RingCentral

This Leading Nonprofit Serving People with Developmental Disabilities Is Using RingCentral to Improve People’s Live

Bancroft is a nonprofit founded in 1883 that provides services and neurological rehabilitation to people with developmental disabilities, operating nearly 300 facilities across NJ, PA, and DE with about 3,000 staff. Facing an expiring on‑premises phone contract, the organization found its legacy telephony couldn’t meet diverse departmental needs—mobility for field staff, advanced contact‑center capabilities for admissions, and tighter app integrations—while remaining cost‑conscious.

Bancroft moved to RingCentral MVP, Contact Center, Video, and multiple integrations (Salesforce, Google, OneLogin, BetterCloud APIs), enabling mobile softphones, recorded virtual training, skills‑based call routing, and centralized analytics. The change reduced travel, cut hardware and corporate mobile costs, improved responsiveness and reporting, and delivered a single, flexible cloud platform that meets varied team needs while freeing funds for mission priorities.

Bancroft

Fina Nash

SVP of Business Operations & Innovation