Case Study: Good2Go achieves lower communications costs and improved customer experience with RingCentral

This Insurer Cut Costs by $100,000 — While Improving its Customer Experience — with RingCentral Contact Center

Good2Go Auto Insurance had relied on an on-prem phone system for years, but it lacked key features and became a major problem when COVID-19 forced employees in Pennsylvania, Georgia, and Florida to work from home. The system suffered frequent outages, no built-in messaging, and limited conferencing, creating downtime and challenging customer service. Good2Go turned to RingCentral, specifically RingCentral Contact Center and RingEX, to modernize its communications.

RingCentral implemented a more reliable, feature-rich communications setup that supported remote work and improved day-to-day operations. As a result, Good2Go cut communications costs by $100,000 while also improving the customer experience, gaining new functionality and better reliability through RingCentral.

Good2Go

Bill Law

Director of Infrastructure