Case Study: Houston County Board of Education achieves a rapid, highly efficient call center for distance learners with RingCentral

This Award-Winning School Board Used RingCentral to Create a Highly Efficient Call Center for Distance Learners

Houston County Board of Education is an award‑winning public school district in Perry, GA that serves about 30,000 K–12 students across 37 campuses and is known for high academic performance. When the 2020 pandemic forced a rapid shift to distance learning—nearly 10,000 students chose remote instruction—the district was inundated with calls from parents and teachers needing help with new digital tools and had to stand up a support operation immediately.

The district used its RingCentral work‑from‑anywhere communications platform to turn its technology team into a distributed call center overnight: an admin set up users and call groups after a brief learning session, and staff began taking calls via RingCentral’s desktop and mobile apps. The solution let the district extend support hours (7 am–7 pm), maintain continuity of service for families and teachers, and provide timely tech assistance throughout the lockdown.

Houston County Board of Education

Brian Trent

Director of Technology