Case Study: Path Vacations boosts bookings and reduces costs with RingCentral

This award-winning New England Hospitality group boostssales and cuts costs with RingCentral

Path Vacations, an award-winning New England hospitality and timeshare operator founded in 1937 and based in Sanbornton, NH, manages three lakefront resorts and a member travel club. The 25-person team was constrained by a legacy hardline phone system that lacked mobile capability and couldn’t support growing contact-center needs as call volume exceeded 2,000 calls per day.

Path migrated to RingCentral’s cloud communications—including RingCentral Contact Center and Video—and integrated it with their Creatio CRM via partner Velvetech, giving staff softphones on mobile and desktop, CTI-enabled caller profiles, and easy video meetings. The change enabled daily handling of 2,000 calls, higher answer rates and bookings, streamlined workflows and customer interactions, and reduced telecom costs by eliminating hardware and carrier fees.

Path Vacations

Jessica Tivey

Director of Sales and Marketing