Case Study: The Escape Game achieves a world-class guest experience with RingCentral

The top escape-room provider in the US uses RingCX to deliver outstanding experiences to the company’s tens of thousands of monthly callers

The Escape Game, a leading U.S. escape-room entertainment company, needed to replace a poor-performing contact center solution that could better support its tens of thousands of monthly callers and help deliver a world-class guest experience. The company turned to RingCentral, using RingCX to improve its customer interactions and gain clearer insights into caller needs.

With RingCentral’s RingCX platform and AI features, plus the Balto integration for real-time guidance, The Escape Game was able to strengthen service quality and visibility across the contact center. The solution helped the company gain actionable insights and support a better guest experience at scale, while positioning it to grow further with RingCentral.

The Escape Game

Daniel Daher

Senior Director of Marketing