Case Study: The Salvation Army achieves enhanced workforce engagement and productivity with RingCentral's cloud communications

The Salvation Army - Customer Case Study

The Salvation Army USA’s national headquarters in Washington, D.C., needed to replace aging on‑premise PBX systems and a third‑party video solution to improve workforce engagement, mobility and productivity. Facing the challenge of modernizing communications and integrating with its Microsoft Office 365 productivity suite, the organization sought a cloud solution that would streamline collaboration and support a distributed, mobile staff.

The Salvation Army deployed RingCentral Office to consolidate voice, video, messaging and conferencing into a single cloud platform with Office 365 integration, device flexibility and a dedicated customer success manager. The move eliminated legacy infrastructure, enabled seamless communication from any device or location, and delivered more efficient workstream collaboration — helping staff communicate reliably while better supporting the organization’s mission.

The Salvation Army

Jin Chong

IT Manager