Case Study: U.S. Renal Care achieves a world-class patient caller experience with RingCentral

The nationwide dialysis provider uses RingCentral MVP and RingCentral Contact Center to create a world-class caller experience at its hundreds of treatment facilities

U.S. Renal Care, a nationwide dialysis provider with more than 10,000 employees, was struggling with a fragmented legacy phone environment built from multiple on-prem PBX systems, vendors, and carriers acquired over time. This made the system difficult to manage, dependent on outside consultants, and increasingly costly and risky as older analog phone lines were being phased out. U.S. Renal Care chose RingCentral after evaluating cloud communication providers and UCaaS options.

RingCentral implemented a cloud communications solution for U.S. Renal Care, helping standardize and modernize its phone environment across hundreds of treatment facilities. The change improved convenience for patients and staff, streamlined IT management, and supported better communication across the organization, with RingCentral for Microsoft Teams and RingCentral Contact Center adding further efficiency and improving the patient experience.

U.S. Renal Care

Marcus Burks

Senior Network Director