Case Study: Union Home Mortgage achieves seamless remote work and stronger customer communications with RingCentral

The national provider of home mortgages has consolidated communication platforms, improved responsiveness to customers, and brought its 1,200 Partners closer with RingCentral

Union Home Mortgage, a national provider of home mortgages, needed a communications platform that could keep its 1,200 partners connected and responsive, especially as COVID-19 forced lockdowns across the 40 states where it operates. Its existing phone system was being pushed to its limits, making the move to remote work a major challenge. RingCentral helped support the company’s work-from-anywhere needs.

RingCentral implemented an easy-to-use phone and virtual meeting environment that let Union Home Mortgage quickly recreate office workflows at home, including inbound call routing and transfers. The company became 100% remote within a few business days, far faster than expected, and was able to run large all-hands video meetings to keep employees connected. RingCentral played a key role in enabling a smooth remote transition for all 1,200 partners.

Union Home Mortgage

Amanda Coyne

IT Infrastructure Team Lead