Case Study: Avita Care Solutions achieves a unified, dependable phone experience with RingCentral

The national healthcare organization serving underserved and at-risk communities uses RingCentral to connect patients with their care teams and medications more quickly

Avita Care Solutions, a national healthcare organization serving underserved and at-risk communities, faced a major communications challenge after five pharmacy organizations merged, leaving them with five different phone systems and inconsistent service across locations. The complexity made it hard to connect employees nationwide and deliver a consistent phone experience for patients and healthcare partners, so Avita turned to RingCentral for help.

RingCentral provided a unified phone environment that connected pharmacies, call centers, corporate teams, and care facilities across the country. By standardizing on RingCentral, Avita improved ease of use and reliability for staff and patients, while also better supporting growth and helping meet insurer accreditation requirements with a more dependable communications system.

Avita Care Solutions

Marshall Frost

Vice President of Corporate Systems