Case Study: The Marlowe Theatre delivers personalised customer service with RingCentral

The Marlowe Theatre streamlines 352,000-ticket service with RingCentral

The Marlowe Theatre, a major UK nonprofit regional theatre, faced challenges with its outdated, disjointed legacy phone system inherited from the city council. This on-premises system lacked functionality and critical integrations, preventing a unified customer view and even requiring callers to hang up and dial a different number for transfers. Seeking a modern cloud solution, they turned to vendor RingCentral for its integrated Unified Communications and Contact Centre product.

RingCentral implemented its integrated solution, which streamlined agent workflows by combining calls and emails and offered features like call-back options and pre-loaded answers. The migration was seamless with support from RingCentral's Professional Services team. The results included a revolutionized, more personalized customer service experience, the ability to easily adapt to remote work, and the elimination of some business mobile costs.

The Marlowe Theatre