Case Study: The Littleton Group achieves unified, time-saving communications across 24 locations with RingCentral

The Littleton Group Connects 24 Locations with RingCentral

The Littleton Group, a 125‑employee provider of insurance claims administration, third‑party administration, catastrophe and litigation management services across 24 locations in Texas and New Mexico, struggled with a restrictive phone system that required vendor intervention for simple changes. Frequent routing errors and a lack of flexible recording meant downtime or misrouted calls could leave customers’ claims unanswered and forced IT staff to handle issues—even on holidays.

By switching to RingCentral, The Littleton Group reprovisioned existing phones across all sites with minimal downtime and gave employees on‑demand call recording, mobile app control, and self‑service call routing and voicemail settings. The change reduced helpdesk tickets, improved responsiveness to claims, empowered staff to manage calls remotely, and freed up roughly 15 hours per week for the IT director to focus on other projects.

The Littleton Group

James Grayson

Director of IT