Case Study: Houston Texans improve customer service and streamline operations with RingCentral

The Houston Texans use RingCentral contact center to make their customer experience even better

The Houston Texans needed a better way to manage their phone environment and customer interactions after their previous cloud phone system still made even basic changes difficult and costly. The lack of strong CRM integration also meant sales and customer service teams couldn’t easily see a complete history of conversations in each customer record.

RingCentral provided the Houston Texans with RingCentral contact center, along with integrations for Microsoft Dynamics 365 and Microsoft Teams, to streamline operations and improve customer experience. With RingCentral, the Texans gained greater efficiency, reduced their reliance on costly consultants, and improved visibility into customer communications so agents could better serve fans and season-ticket holders.

Houston Texans

Anthony Shade

Senior System Administrator