Case Study: Hertfordshire Community NHS Trust achieves improved patient experience and faster call handling with RingCentral

The highly regarded healthcare trust uses RingCX to deliver an improved patient experience, create efficiencies and enable remote working

Hertfordshire Community NHS Trust needed a new phone system and contact center setup after losing access to a government-owned building and its telecoms infrastructure, all while facing a six-week deadline to relocate its Integrated Care Coordination team. The trust also wanted more flexibility than its legacy system allowed, including softphone capability and better self-service options for staff. RingCentral was brought in to help meet the urgent transition.

RingCentral implemented RingCX to replace the old setup and add contact center capabilities, enabling remote working and more efficient workflows. The new solution helped Hertfordshire Community NHS Trust improve patient experience and create operational efficiencies, with the added benefit of supporting a fast, lifesaving service transition under a tight timeline.

Hertfordshire Community NHS Trust

Gary Adams

Head of Digital Operations