Case Study: The Big Issue maintains operations and mission continuity with RingCentral cloud communications

The Big Issue keeps 100,000 vendors connected with RingCentral during lockdown

The Big Issue, a UK-based social enterprise, faced significant challenges with its legacy on-premise phone system, which was vulnerable to local power cuts and offered unreliable mobile and desktop apps. These issues disrupted operations and created a heavy IT burden. Seeking a resilient solution, they implemented RingCentral's unified communications service to ensure reliable connectivity for their staff.

By deploying RingCentral's cloud communications platform, The Big Issue gained a work-from-anywhere solution that proved vital when the UK lockdown began. The solution ensured uninterrupted operations, allowing staff to maintain their mission through calls and video conferences from home. RingCentral provided the reliability the organization needed to continue its important social work without disruption.

The Big Issue