Case Study: The Minto Group improves operations and caller experience with RingCentral

The award-winning real estate company uses RingCentral MVP to improve the caller experience, the responsiveness of its sales team, and the company’s overall efficiency

The Minto Group, an award-winning real estate company, was struggling with an aging on-prem PBX phone system that had become inefficient and difficult to manage as the business grew across Canada and the U.S. To replace it, the company turned to RingCentral, specifically RingEX, to modernize communications and improve the caller experience and sales team responsiveness.

RingCentral implemented a smooth cloud communications migration that helped The Minto Group improve operations companywide. With RingCentral, the company gained better visibility and insight through Live Reports, and expected substantial cost savings while increasing overall efficiency.

The Minto Group

Matt Nutbrown

Service Desk Manager