Case Study: Teskey’s modernizes customer communications with RingCentral

Teskey’s modernizes phone system with RingCentral MVP to improve customer experience

Teskey’s, the Weatherford, Texas saddle and equine supply retailer, was struggling with an aging analog phone system that slowed customer service as the business expanded. Using landlines made it hard for associates to quickly answer product questions, causing long hold times and inefficient call transfers across the company’s 100,000-square-foot store.

RingCentral introduced Teskey’s to RingEX, a cloud-based communications platform with messaging, video, phone, and Switch capabilities that let staff move calls between devices seamlessly. Teskey’s chose the solution after learning it cost less than their analog phone system, improving mobility and helping deliver a better customer and employee experience.

Teskey’s

Jordan Cooper

IT Director