Case Study: Televero Health boosts revenue and patient access with RingCentral AI Receptionist

Televero Health boosts monthly revenue by $204K with RingCentral

Televero Health, a leading behavioral health practice, faced significant operational challenges as its rapid growth overwhelmed its manual call handling and legacy IVR system. This led to missed patient connections, long wait times, and lost revenue. To address these issues, they turned to RingCentral for a solution involving the AI Receptionist (AIR) product.

By implementing RingCentral's AI Receptionist, Televero Health automated 100% of inbound calls and integrated SMS workflows. This solution streamlined patient routing, cutting connection times from five minutes to just 10 seconds. The results were a 15% increase in monthly appointment volume and a $204,000 boost in monthly revenue, all while maintaining a 97% customer satisfaction score.

Televero Health