Case Study: CycleHop achieves real-time, scalable field coordination across 15 cities with RingCentral Glip

Team messaging provides “minute-to-minute” coordination between field techs and HQ for smart bike-sharing operations

CycleHop, a mid-size smart bike operator managing more than 6,000 bikes across 15 cities in the US and Canada, needed minute-to-minute coordination between field technicians and its Tampa operations center to handle customer incidents, balance bike inventories at transit stations, and meet contract-driven cleaning and safety checks while scaling rapidly.

By using RingCentral Glip on tablets and PCs, plus integrations with RingCentral Office, Meetings and Zapier (with plans for direct API links), CycleHop automated alerts, dispatched repairs in real time, and assigned recurring tasks that document compliance. The result: faster on-the-ground response, clearer cross-city collaboration and onboarding, reliable inventory management, and operational scalability that supports the company’s rapid year-over-year growth.

CycleHop

Eric Trull

Regional Director for Florida