Case Study: Eye Associates of Tallahassee achieves streamlined operations and improved patient experience with RingCentral

Tallahassee’s Largest Ophthalmology Practice Streamlines its Operations and Improves the Patient Experience with RingCentral

Eye Associates of Tallahassee, the region’s largest ophthalmology practice with five locations and tens of thousands of patients annually, struggled with a failing legacy phone system that couldn’t handle heavy call volume or route callers efficiently. Reliable phone access was mission-critical for scheduling, consultations, and follow-up care, and the outdated system hindered operations and patient service.

The practice implemented RingCentral’s unified cloud platform for voice, messaging, video, and contact center—adding features like configurable call groups and prompts, callback queuing, detailed reporting, and professional recordings from Snap Recordings—plus business texting for appointment reminders. The result: streamlined operations across all locations, better-staffed phone lines, improved patient experience, 18,000 calls handled monthly, one unified communications platform, and zero patient complaints about messages, hold times, or callbacks since rollout.

Eye Associates of Tallahassee

Vicky O’Sullivan

Chief Executive Officer