Case Study: Tai Ceredigion improves tenant support and unified communications with RingCentral

Tai Ceredigion serves 2,000+ homes with RingCentral

Tai Ceredigion, a Welsh housing association nonprofit, faced challenges with an unwieldy legacy phone system and a patchwork of unsecure third-party apps used by staff. This disjointed communication made it difficult to reach mobile employees and collaborate effectively. Seeking a unified cloud solution, they turned to RingCentral's all-in-one cloud communications platform.

By implementing RingCentral, Tai Ceredigion unified phone, video, and team messaging into a single app. This allowed staff to work seamlessly from anywhere, which proved critical during COVID-19 lockdowns, enabling uninterrupted support for vulnerable tenants. RingCentral also reduced inter-office travel and streamlined internal communication, setting the stage for a smooth merger with another housing association on the same platform.

Tai Ceredigion