Case Study: Synergy Companies cuts telecom costs nearly 50% and unifies multi-office communications with RingCentral

Synergy Companies Replaces Outdated Phone Systems Across Multiple Offices with RingCentral

Synergy Companies, a California-based construction and energy-efficiency firm founded in 1981 with 350+ employees across six offices, was hampered by a patchwork of outdated, costly phone systems that didn’t integrate across locations and were expensive to scale. The mix of an on-premise Mitel PBX and legacy Verizon systems led to inconsistent call routing, long hold times, and unused features.

In 2011 Synergy moved to RingCentral’s cloud communications platform, enabling unified calling, easy scaling (overnighted desk phones), and mobile/softphone international calling. The change improved customer service with better call routing and reduced hold times, cut per-user telecom costs by roughly half while adding users, and maintained strong call quality and reliability.

Synergy Companies

Matt Clark

Director of Marketing