Case Study: Stratejm achieves exceptional customer service and streamlined communications with RingCentral

Stratejm Trusts RingCentral to Deliver Exceptional Customer Service to Its Cybersecurity Clients

Stratejm, a Canada-based cybersecurity-as-a-service provider founded in 2013, needed a cloud communications platform to support its secure cyber intelligence center and deliver exceptional customer service. Rather than a traditional PBX, the company required multi-channel contact options (voice, chat, text, email, video), rapid deployment, and tight integration with tools like ServiceNow and Office 365 to ensure analysts could log and manage every customer interaction efficiently.

Stratejm deployed RingCentral’s cloud communications with open APIs and a mobile app, integrating it into ServiceNow and Office 365 for single-screen workflows. The result was simple configuration, improved collaboration (including screen sharing and video), elimination of telephony capital and maintenance costs, roughly $75K annual staff savings, and faster, more flexible customer support that strengthened client relationships.

Stratejm

John Menezes

President and CEO