Case Study: SPM Services achieves improved client experience and major time savings with RingCentral RingCX

SPM Services Improves its Client Experience and Saves its Team Significant Time with RingCX

SPM Services, a multilingual outsourced contact-center provider in Europe, needed to replace an underperforming system that suffered from frequent call drops, limited reporting, and difficulty keeping up as call volumes grew. The company also needed a fast rollout at its Mauritius operation, and turned to RingCentral’s RingCX to support its client service and operational demands.

RingCentral implemented RingCX in just three weeks, giving SPM Services real-time call monitoring, AI-powered reporting, and self-service administration tools. The results included zero dropped-call issues after migration, improved agent training and supervision, faster workflows, and the ability to handle a call load that jumped 120% year over year while still meeting targets.

SPM Services

Kévin Lerendu

Key Accounts Manager