Case Study: SonicWall achieves increased productivity and fewer IT headaches with RingCentral

SonicWall - Customer Case Study

SonicWall, a global cybersecurity company with 1,000+ employees, faced a fragmented communications environment: unreliable on‑prem phone systems that demanded constant IT oversight, multiple conferencing tools that didn’t interoperate, and no Salesforce integration—creating wasted time, troubleshooting headaches, and friction for remote workers.

SonicWall consolidated on RingCentral Meetings and RingCentral MVP to create a single cloud platform for phone, voicemail, audio/video meetings, and fax. The rollout delivered click‑to‑dial Salesforce integration that saved hours daily, easier real‑time IT troubleshooting, self‑service call analytics and automated reports for sales, and greater mobility via softphone apps—so many employees ditched their desk phones.

SonicWall

Cassandra Hughes

System Administration Analyst