Case Study: Vertrax achieves unified communications, improved efficiency and customer service with RingCentral

Software Provider Boosts Efficiency, Business Intelligence, and Customer Service with RingCentral

Vertrax, a New Haven–based high-tech provider of cloud logistics software for liquid-energy transport (founded in 2002, ~50 employees), faced growing communications problems as it expanded: dropped VPN-dependent calls, no effective call-queueing or routing, and a fractured mix of vendors for phone service, online meetings, and call reporting that hurt productivity and customer support.

Moving to RingCentral’s all-in-one cloud platform let Vertrax consolidate phones, meetings, and analytics into a single interface and use the RingCentral API to build custom queues and automatic routing by product and region. The change eliminated VPN call drops, kept remote and field staff productive, and—using RingCentral’s analytics and live reports—allowed better forecasting and staffing for 24/7 support, improving efficiency, business intelligence, and customer service.

Vertrax

Rob Ljunggren

System Administrator