Case Study: Smart Warehousing achieves seamless nationwide communication across 25 locations with RingCentral

Smart Warehousing Communicates Easily Across 25 Locations With RingCentral

Smart Warehousing is a warehousing and fulfillment services company founded in 2001 with 25 locations across the U.S. and Canada and headquarters in Edgerton, Kansas. The company lacked a unified phone system—many warehouse staff had no desk phones and relied on cell phones, and existing VoIP and on‑premise PBX systems at headquarters and a larger location couldn’t provide practical features or easily connect calls across sites.

By deploying RingCentral Office®, Smart Warehousing moved to a cloud-based, company-wide communications platform that supports desk phones, mobile and desktop apps, voice, conferencing, texting and faxing with business numbers, and advanced call handling (transfer, forwarding, directory, voicemail, park). The result: seamless nationwide call transfers, fewer missed calls, better customer access to live staff, and greater flexibility for a mobile workforce, improving overall responsiveness and service.

Smart Warehousing

Sean Kitts

Business Development