Case Study: Sinclair International achieves lower telecom costs and improved operations with RingCentral

Sinclair International saves £20,000 a year with RingCentral

Sinclair International, a global manufacturer and the world's leading fresh-produce labeler, faced challenges with a 35-year-old on-premises phone system that was complicated to manage and ill-suited for a remote workforce. Their parent company, Gulftech, tasked them with finding a global cloud telephony solution, a search accelerated by the COVID-19 pandemic. They partnered with RingCentral to implement its softphone and mobile app solutions.

RingCentral provided an intuitive, internet-based phone system that allowed employees to make and receive business calls from anywhere on their laptops and smartphones, significantly improving workflows and operational flexibility. The solution also delivered substantial cost savings, cutting approximately £20,000 per year on international calling for their North American offices. Additionally, the RingCentral support team was highly responsive, and the built-in reporting dashboard allowed the company to effectively monitor critical customer service metrics.

Sinclair International