Case Study: Schoology achieves reliable remote connectivity and scalable communications with RingCentral

Schoology Stays Connected with Remote Employees and Customers with Ease

Schoology, a New York–based web learning management system founded in 2009 with about 100 employees, needed a more reliable communications platform to support students, teachers and a distributed workforce. Their previous phone provider experienced outages and limited remote management, which disrupted customer support and severely impacted a sales team where 50% work from home during peak season.

RingCentral provided a cloud phone system that administrators can manage remotely, allowed Schoology to re-provision existing equipment and keep its extension structure, and let users self-manage settings via a mobile app. The result was dependable service during peak periods, easier scaling as the company grows, and improved connectivity for remote employees and customers.

Schoology

Amar Shrivastava

Vice President of Finance and Administration