Case Study: California Bay Area Unified School District achieves reliable, Google-integrated communications and increased staff productivity with RingCentral

School District Hits an Out-of-the-Park Home Run with RingCentral’s Reliability and Professional Services

Bay Area Unified School District, with more than 1,700 teachers, administrators, and staff, faced critical communication failures: dropped calls, frequent downtime that risked safety, and a loss of confidence in IT. The district needed a highly reliable phone system with verifiable uptime, seamless integration with Google for Education, and a deployment that could be completed across all campuses during a six-week summer window.

They selected RingCentral for its uptime metrics and Google partnership, and RingCentral Professional Services placed six people on-site for six weeks to deploy and train staff. The result: support tickets fell from hundreds per week to routine number assignments, secretaries gained about 10% productivity using Auto‑Receptionist and the HUD, staff now run virtual IEP meetings and district gatherings with RingCentral MVP, and Google integration streamlined workflows—delivering markedly improved reliability and user satisfaction.

California Bay Area Unified School District