Case Study: Technology & Services Industry Association (TSIA) achieves resilient, unified remote communications and $600/month savings with RingCentral

San Diego-Based TSIA Connects Employees Anytime and Everywhere

TSIA (Technology Services Industry Association), a San Diego–based membership organization for technology executives, relied on an on-premise phone system for more than 17 years. A multi-day power outage in December 2012 cut off all connectivity and exposed problems with supporting a distributed workforce—about a third of employees worked remotely and multiple locations required costly, state-by-state provider setups and technicians—so TSIA needed a more resilient, centrally managed communications solution.

TSIA moved to RingCentral Office, gaining a cloud-based phone system with four-digit extensions, easy online configuration, and a mobile app for forwarding calls. The change eliminated external technician dependence, kept the organization operational during outages, improved remote collaboration, and reduced costs by about $600 per month while giving IT complete control over the phone system.

Technology & Services Industry Association

Jason Buck

IT Director