Case Study: San Antonio Zoo achieves seamless mobile staff connectivity and modernized communications with RingCentral

San Antonio Zoo Empowers Mobile Staff with UCaaS Solutions

San Antonio Zoo, a 450-employee nonprofit operating across 56 acres and serving over a million visitors annually, needed a more flexible communications system as it built the new Will Smith Zoo School. The organization struggled with limited analog lines, billing headaches, a problematic VoIP rollout, and restrictive free conferencing tools—challenges that left mobile staff and donor-facing teams at risk of missing important calls.

The zoo deployed RingCentral Phone and RingCentral MVP to give staff direct inward-dial (DID) numbers on mobile devices, internet faxing, and reliable meetings and video conferencing. Preconfigured phones, intuitive administration, and consolidated billing reduced IT overhead and per-user cost, while improved meeting tools and mobile alerts increased professionalism and ensured staff stay connected—resulting in smoother operations and stronger donor and partner engagement.

San Antonio Zoo

Armando Escobedo

IT Manager