Case Study: SalesPortal achieves 50% telephone cost savings and seamless remote connectivity with RingCentral

SalesPortal Improves Customer Perception with the Help of RingCentral

SalesPortal, a Redwood City–based partnership marketing network that helps businesses generate leads and cross-sell through call-center offers, was growing rapidly with more than 40 employees and roughly 30% working remotely. The company relied on employees’ personal cell phones for client calls, which created privacy concerns, operational delays when onboarding new hires, high monthly costs, and an unprofessional impression with clients.

SalesPortal moved to RingCentral’s cloud phone system—adding an 800 number, direct and fax lines—and enabled call management via a mobile app or PC with no IT involvement. The switch took hours, cut telephone costs by about 50%, sped up onboarding, centralized communications for managers, and supported a work‑from‑home policy, helping remote staff stay connected and delivering a more professional customer experience.

SalesPortal

Lee Lucca

VP Finance and Administration