Case Study: RTL Trades achieves streamlined operations and lower telecom costs with RingCentral

RTL Trades driving further business enhancement and growth with RingCentral

RTL Trades, a growing construction business in Asia Pacific, needed a better way to streamline operations as demand increased. To avoid hiring more staff just to keep up, the company turned to RingCentral RingEX to improve productivity for both head office and field tradespeople while managing a more complex, expanding business.

RingCentral implemented app-based communications, AI transcription, call queues, and automated after-hours routing across RTL Trades’ team. The results included decommissioning corporate mobiles, simplifying device use, and cutting annual telecommunications spend by 30%, while also improving responsiveness, reducing manual handovers, and giving staff easier access to call records and meeting notes.

RTL Trades

Michael Smythe

General Manager