Case Study: RSI Enterprises saves $80k a year with RingCentral RingCX

RSI Enterprises saves $80k a year with RingCentral

RSI Enterprises, a premier receivables management firm, struggled with high costs and system instability in its debt recovery operations. Its legacy phone infrastructure caused outages and exorbitant per-minute dialing fees, while managers lacked real-time data. To overcome these growth barriers, the company turned to RingCentral, specifically adopting the RingCX contact center solution.

By implementing RingCX's flat-fee model with unlimited outbound minutes, RingCentral eliminated $80,000 in annual auto-dialing costs for RSI Enterprises. The solution also doubled managerial visibility through instant analytics and boosted agent flexibility with RingEX. This migration to a cloud-based suite provided deep operational insights and significant annual savings, solidifying RingCentral's role in the firm's modernization.

RSI Enterprises