Case Study: Ross Education streamlines admissions with RingCentral APIs

Ross Education streamlines admissions with RingCentral APIs in 100+ hours

Ross Education, an education provider with dozens of campuses, sought to streamline its lead management and admissions process by integrating its phone system with its CRM. Greg Brenner, CIO of Ross Education, chose the RingCentral platform, specifically RingEX, to consolidate multiple cloud services and improve workflow efficiency for recruiting and admissions staff.

RingCentral implemented an API integration with Ross Education’s specialized CampusNexus CRM, enabling click-to-call functionality and automatic screen pops for incoming calls. This solution provided a single interface for staff, simplifying training and offering greater visibility into the admissions process. For Ross Education, the RingCentral integration was a key part of a larger effort to improve productivity and enhance the experience for prospective students.

Ross Education