Case Study: North Hills Community Outreach improves client service and efficiency with RingCentral

RingCentral’s SMS Texting Helps This Nonprofit Improve the Lives of At-Risk Families

North Hills Community Outreach, a nonprofit serving at-risk families, needed a simpler way to stay connected across offices and while staff were on the road, especially during lockdowns. Using RingCentral’s unified communications platform, the organization sought better tools for texting, calling, voicemail, and faxing to improve daily workflows and client support.

RingCentral implemented SMS texting along with phone, voicemail transcription, and online fax features. As a result, NHCO can transfer calls easily between staff, send faxes electronically from anywhere, and quickly scan voicemails instead of listening to every message, saving time and reducing hassle. The system also helps staff manage after-hours calls and maintain better work-life balance.

North Hills Community Outreach

Abby Kelly

Development Coordinator