Case Study: Task Retail Technology achieves international expansion and unified communications with RingCentral

RingCentral’s Breadth of Functionality Supports Australian Software Company’s International Expansion

Task Retail Technology is a Sydney-based software company that builds the cloud-based xchangeexec™ retail suite and has expanded to offices in the US and Europe. Rapid international growth exposed limitations in its piecemeal communications setup, so operations leadership sought a scalable, subscription-based unified communications platform to standardize voice, messaging and collaboration across all global offices.

Task deployed RingCentral company-wide, replacing disparate tools with softphones, mobile apps, web conferencing, team video, IVR and integrations (including Jira). The result: faster call-queue setup, an IVR-driven support desk, automatic Jira tickets from voicemails, better staffing decisions via reporting, smoother remote work during HQ renovations, and a single, unified communications platform used across the business.

Task Retail Technology

Matthew Whitaker

Operations Manager