Case Study: Envera Systems achieves reliable 24/7 resident protection and major cost savings with RingCentral

RingCentral Video Helps This Top Residential Security Company Keep its Customers Safer and Save Money

Envera Systems is a technology‑based residential security provider that uses its Virtual Gate Guard platform to remotely monitor access controls and video for over a thousand communities and hundreds of thousands of residents. The company faced reliability problems with an aging onsite PBX and single‑carrier phone connections—especially vulnerable to Florida storms—which led to frequent outages, agents calling from personal phones, and risks to resident safety and trust.

Envera moved its telephony, contact center, video, and high‑volume SMS onto the RingCentral cloud (with Salesforce integration and open APIs), eliminating local carrier outages and preserving caller ID across devices. The switch delivered five years of zero phone downtime, supports 250,000+ monthly calls, reduced infrastructure costs (no ISDN lines), improved agent monitoring and workflows, automated visitor texts, and faster field troubleshooting via live video, while keeping teams connected during remote work.

Envera Systems

Elliot Hamby

Network Manager