Case Study: Palmetto Infusion achieves scalable unified communications and seamless patient care with RingCentral

RingCentral Video and Contact Center help Palmetto Infusion Services cure its communication ailments

Palmetto Infusion Services is a leading ambulatory infusion center operator (founded 1999, ~350 employees) delivering care to about 9,000 patients across 20+ locations in four states. Rapid expansion—roughly four new clinics a year—pushed its on-premises phone system to capacity, and the IT team needed a scalable, modern communications platform to support geographically dispersed staff and growing patient-communication needs.

They implemented RingCentral’s unified cloud solution (calling, SMS, fax, team messaging, Video) plus RingCentral Contact Center for agent monitoring and quality management. The platform gave clinicians and administrators business numbers on any device, made virtual meetings and remote work seamless during COVID (virtual meetings jumped from ~60–70/month to 350 in April 2020, a 4x+ increase), and improved call handling and performance visibility—allowing Palmetto to maintain patient service while continuing rapid growth.

Palmetto Infusion

Garrett Bayer

Network Communications and Security Manager