Case Study: Cresa achieves mobile workforce enablement and rapid global expansion with RingCentral cloud communications

RingCentral Supports World’s Largest Tenant-based Commercial Real Estate Company with Cloud Communications that Enable its Mobile Workforce, Global Expansion

Cresa, the world’s largest tenant-based real estate firm (1,000+ employees, ~5,000 transactions annually across 776 cities), needed to modernize communications to support a highly mobile salesforce and attract high‑tech clients. With brokers and project managers on the road 60–70% of the time, the company required a cloud-based, unified communications solution that provided constant data access, supported legacy needs like faxing, integrated with Salesforce, and could be deployed quickly as the firm expanded globally.

Cresa selected RingCentral, which delivered a single platform for calling, meetings, collaboration and fax, plus a mobile app that effectively turned smartphones into mobile offices. RingCentral’s Salesforce integration captures every call and activity for better decision-making, while RingCentral Global Office lets Cresa spin up new locations in days. The result: improved reachability and productivity for mobile staff, stronger business insights, faster office rollouts, and a communications foundation that supports global growth.

Cresa

David Nuss

Senior Vice President of Technology