Case Study: Workato achieves 5–6x more sales calls and 30–40% higher productivity with RingCentral

RingCentral Supports Workato’s Fast, Global Growth

Workato, a Cupertino-based automation and integration platform founded in 2013, outgrew its basic cloud phone system and two shared web-conferencing licenses as it expanded globally. The company needed international numbers, support for high-volume sales calling, and a broader set of communications tools to support rapid growth and a distributed workforce.

By adopting RingCentral MVP™, Workato gave every employee unified calling, video, and mobile capabilities and integrated voice with Calendly, Salesforce and Freshdesk through Workato automations. The change boosted sales and support productivity by an estimated 30–40%, multiplied sales call volume five to six times (from under 10 to about 50–60 calls per hour per rep), and provided an easy-to-scale platform for global expansion.

Workato

Allan Teng

Director, Partner and Customer Success