Case Study: Wyndham Capital Mortgage achieves scalable nationwide growth and 20% reduction in internal emails with RingCentral

RingCentral Supports Mortgage Banker’s Nationwide Growth While Slashing Wasteful Internal Emails

Wyndham Capital Mortgage is a fast-growing, Charlotte-based direct-to-consumer residential lender that has eliminated paper processes and built in-house teams for all loan functions. As the company expanded nationwide, its hardware-based, on-premises phone system became expensive and difficult to scale, and internal email volume (three times more internal than customer messages) was burying important communications and wasting time.

Wyndham moved to RingCentral’s UCaaS for a predictable per-user cost and easy provisioning—new users and sites can be set up in minutes—and gained integrated phone, fax, video and team messaging. Employees use the mobile app for consistent caller ID, and RingCentral Glip cut internal email by 20% in one month (improving the internal-to-customer email ratio to 1:1), increased manager engagement, and gave users a preferred tool for quick collaboration.

Wyndham Capital Mortgage

Matthew Lehnen

Vice President of IT